What information do we collect about you?
(1) Information you give to us
We may collect information from you when you buy or use our products or services, attend Porsche events or visit a Porsche Centre, a Porsche Design Store or Porsche Experience Centre, sign up to Porsche newsletters or other subscription services, enter into offers or promotions, interact with us on social media platforms, contact us, make a complaint or use our Websites.
The categories of personal information we may request include your name, occupation, contact information (email, postal address and phone/mobile number), credit card/payment details, driving licence details, vehicle data and general information about you such as your experience with Porsche products and services. We may also keep copies of any correspondence you send us which may include personal information.
(2) Information collected by automated means
We also obtain some of your personal information by automated means when you visit our Websites, such as the IP address of the device you use to connect to the Internet, the geographical location of your device, the browser you are using, the URL you came from and the web pages you access.
(3) Information collected from third parties
We may request information about you from credit reference agencies and fraud prevention agencies to assist us in the provision of our goods and services to you. We may also occasionally receive personal information about you from third parties who may lawfully pass this information to us.
How do we use your personal information?
We may use your personal information to:
improve our Websites for you and our other visitors;
improve the quality of our goods and services;
identify you when you contact us;
detect and prevent fraud and money laundering;
provide you with the products and services you have requested and to understand what products and services you might prefer;
to write to your regarding your vehicle or any other products you may have with us;
carry out surveys, research, analysis and customer profiling;
maintain internal records;
invite you to Porsche events you may be interested in;
answer your technical queries and general enquiries;
administer vehicle safety recalls;
recover debts; and
send you newsletters and marketing information about our products and services.
We may contact you by post, telephone, fax, email and/or SMS, unless you have told us not to or have registered with the telephone or post preference services. We will only send you marketing communications by email or other electronic means if you have provided your prior consent for us to do so or you have otherwise approached us indicating a request for such information.
How do we protect your personal information?
We use Secure Sockets Layer (SSL) software to protect your online transactions. SSL encrypts the personal information you provide to us before travelling over the internet. We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.
How can you access and correct your personal data?
You can request access to, and have the opportunity to update and amend, your personal information under the Data Protection Act 1998 in return for a small fee. To do so, please submit your request in the “General enquiries and comments” section of our Website https://my.porsche.com/uk/dialog/contactandinformation/contactandinformation-productproposal/ or contact us by phone or post using the details in the " How to contact us" section of this policy. If you think any information we have about you is incorrect or incomplete, please contact us promptly so that we can correct or update this as soon as possible.
Who do we share your information with?
We may share the personal information you provide to us with our Affiliates and agents located within the EEA.We also may share the information with our service providers who perform services on our behalf; with a purchaser or potential purchaser of our business; or with other parties involved in investigating complaints made to us. We may also share your personal information when requested to do so by a law enforcement agency or legal or statutory officer or when we are legally required to do so, for example by the police, a regulatory agency or a court. In all other cases, we will only share your personal information with your prior consent.
How to contact us
submit your request to the “General enquiries and comments” section of our Website https://my.porsche.com/uk/dialog/contactandinformation/contactandinformation-productproposal/ ;
call us on 08457 911 911; or
write to us at: Porsche Customer Assistance Centre, Porsche Cars Great Britain Limited, Bath Road, Calcot, Reading, RG31 7SE.
Version 1.04 Dated: 20 November 2017